PartsTrader LLC, released today the results of its first independent survey of its users' experience. In the recently completed survey, 67% of parts suppliers gave high marks to the functionality of the PartsTrader product.
In an effort to measure the impact of its product improvements, PartsTrader recently contracted with CSi Complete, an independent research organization, to survey participating parts suppliers within its first four pilot markets.
"As we continue to launch additional markets, it is important that PartsTrader continue to seek input and engagement with the original pilot users", said Rob Cooper, PartsTrader CEO. "These suppliers and repairers have experienced the product and its updates for the better part of a year. Their input is critical to the program's evolution."
Participating suppliers were asked a series of questions and to rate their experience on a scale of 0 (Poor) to 10 (Excellent). By comparing its users' satisfaction with the product at various time intervals following significant program changes, PartsTrader will continue to monitor its performance in the market.
There were three critical findings from the survey. First, over half (53%) of the suppliers indicated a score of 7 or above regarding their overall satisfaction with PartsTrader. When asked specifically about their overall opinion of PartsTrader as a procurement tool, 67% responded with a score of 7 or higher.
As a company, PartsTrader is most proud of the 93% satisfaction score given to the efforts of PartsTrader employees. During early internal surveys of repairers and suppliers, the performance of PartsTrader staff had been identified as an area needing improvement. Throughout 2012, the addition of staff, the expansion of company training programs, and general program improvements have allowed PartsTrader to better serve the company's users.
"Before any part of our program can work, our people have to add value to our end users," said Dale Sailer, PartsTrader's Vice President of Business Development. "Knowing our people are working more effectively for the customer is validation that as a company we're moving in the right direction to serve the industry."
The survey also identified some areas where improvements should be addressed. PartsTrader will continue to work with industry stakeholders both within and outside of their Advisory Council to make service and product improvements as needed.
"Our company is no different than any other in our industry, and thus our goal is to receive 10's from all participants when surveyed," added Cooper. "We will continue to drive toward this goal by making the enhancements necessary to fully meet the market's needs."