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December 2014

News from PartsTrader - December 2014

 
The Monthly Parts Trader
December 2014
Season's Greetings 

holly-berry-wreath2.jpg

May your holiday season be filled with family, friends and fun, along with a generous measure of peace and joy.
  
The PartsTrader Team
November Top Performers
Take a look at those who achieved top ratings from Feedback in the PartsTrader market.

Top Suppliers

Top Repair Shops

 

Learn about PartsTrader Feedback and Ratings
Repairers

Service Note

We would like to apologize for any inconvenience experienced by repair shops on December 15, 2014, related to use of the PartsTrader platform. 

 

Early on that morning we became aware that a recent update to PartsTrader created difficulties for a number of users, affecting success levels when importing and exporting parts lists. 

 

The underlying cause was identified and repaired within a few hours.

Please be assured that our technical team is always on call to keep PartsTrader operating at peak levels.  

 

Please give our Customer Care team a call at 855-932-7278 if there are any technical concerns and we will promptly address them.
Share Your Tips & Best Practices


 

Send us an email to share how you use PartsTrader as an efficiency tool or telling us what feature within PartsTrader you find most useful. 


 

If we print your comments in a future newsletter, we'll buy you and your team lunch! Send suggestions and tips to: [email protected] 
Quick Links
  

 

 
http://partstrader.us.com
855-932-7278
 
Supplier Quoting News
New "Exclusion History" delivers intelligent filtering
  

Thanks to an update to PartsTrader earlier this week, suppliers now have a new filtering option, which can help suppliers see a cleaner list of parts when opening a quote request, allowing staff to quote more efficiently.

 

Here's how:  "Exclusion History" delivers data to help you set intelligent filtering

You have likely received quote requests that included parts that you don't supply, and you have had to click to manually exclude these parts. Now you will be able to tap into this manual exclusion history and choose to automatically exclude these parts in the future-they will no longer appear in quote requests, and should save you time when quoting.

 

The setting is controlled within your Company Settings. Click here to learn how to use Exclusion History.
Reminder:
Become a PartsTrader Panelist
 
If you're interested in having a voice in product and program improvements at PartsTrader, please click the link below to register your interest in becoming a PartsTrader Product Panelist.
  
As a panelist, we would come to you from time-to-time to get your opinion on things like screen design, features, usability and more. Most often you would receive an email link to a survey, however there may be topics for which we may reach out to you with a phone call.
 

Each research project we conduct looks for different types of PartsTrader users, with varied backgrounds, business sizes and priorities. To confirm your interest in participating, and to help us better understand a bit about you so that we can easily find you for our next research effort, please click on the link below to fill out our Panelist survey.
The PartsTrader Team Concept
Ray Padia and Daniel Kemp

While the ever changing dynamics of running your business can feel like a grind at times, we wanted to let you know that you have someone who is here to serve your needs.  PartsTrader Client Service Managers work with our field team to enhance our user's experience with a personal touch. 

 

Our Client Service Managers learn the unique needs of Suppliers and Repairers and are committed to helping businesses that want PartsTrader to become an integral part of their business processes.  

 

One member of our team who you may have spoken with is Daniel Kemp.  Daniel works with repairers that are supported by the West Region of our organization, helping them determine how PartsTrader can best fit into their business processes.  He can often be heard offering training tips or dashboard reviews.

 

Ray Padia, Regional Sales Manager for the West Region stated, "when I'm visiting shops, it's common to hear compliments from PartsTrader users about the helpfulness of our Client Service Managers checking in with them regularly." 

 

"In one case, I witnessed a repairer partner recognizing an incoming call from PartsTrader, and immediatly asking if it was Daniel Kemp on the line," Padia stated.

 

If you would like to get connected with your area Client Services Manager, please contact us!
Holiday Hours 
 
PartsTrader will be closed on Christmas Day and New Year's Day. Any quote requests submitted on those days will wait until the following morning for processing. 
Our staff will be available as needed on all other days during this holiday time.