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October Top Performers
Take a look at those who achieved top ratings from Feedback in the PartsTrader market.
Top Suppliers
Top Repair Shops
Learn about PartsTrader Feedback and Ratings
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Repairers
Improved Exporting of All Estimates from UltraMate
Repair shops wishing to use PartsTrader for all repair jobs, regardless of insurer, now have a simpler export feature within UltraMate .
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Repairer Tip
Text the Answer to Questions
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Ralph Rousseau
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A repairer who receives a text alert from a supplier who has asked a question through PartsTrader can simply reply via return text with the answer.
PartsTrader will automatically post the response to the question online! This can save lots of time and ensures that your suppliers have the right information quickly in order to best serve you.
To set up text alerts, go to the Profile link at the top of your PartsTrader screen and then select the My Alerts tab to review your options.
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Facing Potential Total Loss?
If/when a vehicle is approaching the actual cash value that may end up 'totalling' the car, go to the Details tab when requesting quotes. Then be sure to check the box next to "Is the Vehicle at risk of total loss?" and add a comment.
More on this topic...
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Wishing you
a Wonderful Thanksgiving
We are grateful for the opportunity to serve you throughout the year, but Thanksgiving gives us a special opportunity to say so.
Enjoy the holiday!
The PartsTrader Team
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Repairer Tip
Remember to Confirm Changes 
When ordering parts from your supplier, please make sure you confirm changes if your supplier changes something on your order. We as suppliers are NOT supposed to ship parts if a warning pops up indicating that shop approval is required. We are supposed to wait for you to review the changes and confirm that any adjustments we have made to the price or delivery time are acceptable to you.
Thanks to Dustin SanFelippo from John Paul's Buick GMC in Greenfield, WI for submitting this tip!
Note to repair shops: You can adjust PartsTrader to your preference about whether you want to approve any changes made by suppliers to an order. To review your settings for these approvals, go to Profile and then look at Company Settings. If you have any questions, call PartsTrader Customer Care at 855-932-7278.
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Business Trends: Workday Survey
Last month we asked if the business climate has caused you to adjust your business hours.
Extended hours have become the norm for 31% of the repair shops who responded, who went on to report that the decision for longer hours was driven by customer demand and pressure for better cycle times. This means opening before 8am for 34% of the shops, and staying open until 7pm or later for 24% of those shops. Opening on Saturdays or even holidays was also reported by nearly 14% of repair shops.
Very few suppliers indicated that their hours have changed in recent years, but for those that have, the decision was driven by their customers' need. To that end, 34% of the suppliers were open by 8am, and 39% were staying open until 6pm. Another 10% are staying open beyond 6 until as late as 8 pm.
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Suppliers
Improved "Unable to Supply" Quote Option
We've heard you. We've been told that when you view incoming quote requests in PartsTrader, you sometimes know immediately that you won't be able to provide parts. Maybe you don't sell that make, model or year--or perhaps you've previewed the needed parts by clicking the link under the Parts column on the dashboard.
In a release earlier this month, PartsTrader now allows you to select "Unable to supply" from the More menu on the dashboard. This will save several clicks and seconds for those who have been opening the request to then respond in this way.
Why is "Unable to Supply" important?
Responding to a quote request even when you don't have a part helps in several ways:
- Avoids unproductive follow-up calls if the buyer knows that you saw their request and that you really don't have the part -- they won't feel obligated to call you and ask 'again', should the part turn out to be hard to locate.
- Provides documentation for the shop that a proper search was conducted to source parts for a repair; and
- Shows your customers you care by providing some type of response every time they ask for assistance.
To find this feature, look to the drop-down menu in the right-hand column of the Quotes Requested tab.
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Become a PartsTrader Panelist
If you're interested in having a voice in product and program improvements at PartsTrader, please click the link below to register your interest in becoming a PartsTrader Product Panelist.
As a panelist, we would come to you from time-to-time to get your opinion on things like screen design, features, usability and more. Most often you would receive an email link to a survey, however there may be topics for which we may reach out to you with a phone call.
Each research project we conduct looks for different types of PartsTrader users, with varied backgrounds, business sizes and priorities. To confirm your interest in participating, and to help us better understand a bit about you so that we can easily find you for our next research effort, please click on the link below to fill out our Panelist survey.
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Suppliers
Keyword Filtering Saves Time
New capabilities within PartsTrader now allow you to apply keyword filters to quote requests so that certain categories of parts that you don't carry in your inventory won't show in your list of parts to quote. These filtered part items will appear as removed and not quoted, and if you decide that you do want to quote those parts, you can easily add them back.
To review and make changes to your part type filters, click on Profile to access the My Company tab and select
Part Coverage from the left-hand menu. Call Customer Care if you would like assistance or have questions.
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